Outside of normal office hours, please email us your enquiry to the address below.
Please note, response times may be slightly slower outside of normal office hours.
BERT SAYS: "Are you booking the right date?"
90% of our amendment requests are from guests who have booked the date they fly instead of the night before their holiday.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your booking and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
Hi, I'm BERT, your friendly Booking Expert. If you're flying from Gatwick, you need to download my FREE Guide to Gatwick Airport .
It's packed with handy tips and practical information that will help to ensure your holiday gets off to a stress free start.
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